Guest Relations Specialist

Full/Part Time Evenings and Saturdays required - Flexibility needed

Professional Objective: To perform all aspects of the position with precision and excellence, from Call Management, Check-in, Check-out and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate. Each person within this department must oversee the reception area and maintain the aesthetics center to assure a beautiful presentation and profitability.

Your Essential Skills and Characteristics

Positive attitude and enthusiasm with patients and all team members
Excellent verbal and written communication skills
Ability to work independently but also a team player with a “roll up your sleeves” mentality and a “do whatever is needed” attitude
Ability to display a friendly, cheerful, tactful, compassionate and polite demeanor in dealing with others is required
Cheerful, upbeat personality
High personal standards, good self-esteem
High energy, able to work in fast-paced environment
Professional image with gracious, warm, and genuine personality

Job Requirements and Qualifications

Required: Experience in front line guest service in the Hospitality or Retail business
High school diploma or college
Computer skills and aptitude for mastering software
Good selling abilities
Reliable, dependable, and flexible with the ability to adapt to changing situations
Skin care knowledge and understanding of the aesthetics center’s menu
Good organizational skills and follow-through
Able to multi-task and improvise on the spur of the moment

Position Activities and Responsibilities:

Displays masterful knowledge of aesthetics center’s experiences and menu
Able to maneuver through the software program quickly and effectively
Accurately enters point of sale data
Efficient at making appointments, check-in and check-out
Familiar and knowledgeable with aesthetics center inventory
Assists with merchandising and maintaining the aesthetics center
Assists with inventory management and other organizational tasks
Promotes aesthetics services and gift cards/certificates/promotions, advises on gift selection
Provides gracious aesthetics center tours to visitors that lead to sales
Keeps spa clean, in “white glove” condition and clear of clutter
Great at phone management
Facilitates effective workflow for clinical team
Maintains a polished and professional image
Assists other support team members when asked
Attends all in-house training and commits to outside continuing education
Attends and participates in all general and team meetings
Participates in all aspects of marketing/special events planning and execution
Prepares promotion presentation and display
Professional guest communication
Maximize revenue generation for both treatments and retail
Maintains a smile at all times
Performs opening and closing duties as directed by the front office checklist
Able to handle unsatisfied guests
Monitors performance and achieves targets
Asks for Facebook likes, testimonials, google reviews, as well as photo consents

Additional Abilities:

Knowledge and good skills in aesthetics center’s equipment/machinery: Phone, computer, copy machine, inventory tracking equipment, credit card machines

Performance Measures & Expectations

Guest check-in and check-out process
Call management – success rate
Strong contribution to the team/aesthetics center
Maintaining aesthetics center and managing inventory
Professional team communication
Work ethics
Elegant image and appearance

We are always searching for an outgoing, professional and detail oriented candidate who strives to provide excellent customer service to come to work in our team-based environment!